Privacy Policy

Information We Collect

When you use felarivonthiq's budget planning platform, we collect several types of information to provide you with personalised financial guidance. This includes information you provide directly, such as your name, email address, and financial goals when creating your account.

We also collect financial data you input into our planning tools - things like income details, expense categories, savings targets, and spending patterns. This information is essential for generating accurate budget recommendations and tracking your financial progress over time.

• Personal identification details (name, email, phone number)
• Financial information (income, expenses, savings goals, account balances)
• Technical data (IP address, browser type, device information)
• Usage patterns and interaction data within our platform
• Communication preferences and support interactions
• Bank account details for secure connection services (encrypted and tokenised)

Additionally, we automatically collect certain technical information when you access our services, including your device's IP address, browser specifications, and how you navigate through our platform. This helps us improve our service performance and identify potential security issues.

How We Use Your Information

Your personal and financial data serves specific purposes within our budget planning ecosystem. We use this information primarily to deliver personalised financial insights, generate custom budget recommendations, and track your progress towards financial goals.

We also analyse aggregated, anonymised data patterns to improve our algorithms and develop better budgeting features. However, this analysis never includes personally identifiable information and can't be traced back to individual users.

• Creating personalised budget plans and spending analyses
• Sending account notifications and financial milestone alerts
• Providing customer support and responding to your enquiries
• Improving our platform performance and developing new features
• Conducting security monitoring and fraud prevention
• Complying with legal obligations under Australian financial regulations

We occasionally send educational content about financial planning and updates about new platform features. You can control these communications through your account preferences or by contacting our support team directly.

Data Sharing and Third Parties

felarivonthiq operates on a principle of minimal data sharing. We don't sell your personal information to advertisers or marketing companies. When we do share data, it's strictly limited to essential service providers who help us deliver our financial planning services.

Our secure banking connections are facilitated through certified Open Banking providers who meet stringent Australian Consumer Data Right (CDR) standards. These providers only receive the minimum data necessary to establish secure, read-only connections to your accounts.

• Cloud hosting providers (Amazon Web Services Australia) for secure data storage
• CDR-accredited data recipients for banking connections
• Payment processors for subscription billing (Stripe, PayPal)
• Email service providers for account communications (Mailgun)
• Analytics services using anonymised data only (Google Analytics with IP anonymisation)

All third-party services we work with are contractually required to maintain the same privacy standards we uphold. They cannot use your data for their own purposes or share it with other parties without our explicit consent.

Your Privacy Rights Under Australian Law

As an Australian resident, you have specific rights regarding your personal information under the Privacy Act 1988 and the Australian Consumer Data Right framework. These rights give you control over how your data is collected, used, and shared.

You can access, correct, or request deletion of your personal data at any time through your account settings or by contacting our privacy team. We typically process these requests within 30 days, though complex requests may take longer.

• Access your personal information we hold and receive a copy in a portable format
• Correct inaccurate or incomplete personal information
• Request deletion of your personal data (subject to legal retention requirements)
• Withdraw consent for data processing where consent is the legal basis
• Object to certain types of data processing, including direct marketing
• Request restriction of processing in specific circumstances
• Lodge complaints with the Office of the Australian Information Commissioner (OAIC)

If you close your felarivonthiq account, we'll delete your personal financial data within 90 days, though we may retain some anonymised usage statistics and transaction records for regulatory compliance purposes as required by Australian financial services laws.

Data Security and Protection

We implement multiple layers of security to protect your financial information. All data transmission occurs over encrypted HTTPS connections, and sensitive information is stored using AES-256 encryption with regularly rotated keys.

Our systems undergo regular security audits and penetration testing by independent cybersecurity firms. We also maintain comprehensive backup systems and disaster recovery procedures to ensure your data remains accessible and secure.

• Bank-grade 256-bit SSL encryption for all data transmission
• Two-factor authentication options for enhanced account security
• Regular automated security scanning and vulnerability assessments
• Staff security training and background checks for all employees with data access
• Segregated database environments with role-based access controls
• Real-time monitoring for suspicious account activity and login attempts

We store your data exclusively within Australian data centres operated by certified cloud providers. This ensures your information remains subject to Australian privacy laws and doesn't cross international borders without your explicit consent.

In the unlikely event of a security incident affecting your personal data, we'll notify affected users within 72 hours and provide clear information about what happened, what data was involved, and what steps we're taking to address the situation.

Data Retention and Deletion

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and regulatory requirements.

Financial transaction data and budget records are typically kept for seven years to comply with Australian Taxation Office requirements, while personal identification information and communication records are deleted much sooner after account closure.

• Account profile information: Deleted 90 days after account closure
• Financial planning data: Retained for 7 years for tax compliance purposes
• Communication logs: Deleted after 2 years unless part of ongoing support cases
• Technical logs and analytics: Anonymised after 12 months
• Payment records: Retained for 7 years per Australian financial regulations
• Marketing preferences: Deleted immediately upon unsubscribe request

When we delete your information, it's permanently removed from our active systems and backups within 30 days. Some anonymised statistical data may be retained indefinitely for product improvement purposes, but this information cannot be linked back to you personally.

Cookies and Tracking Technologies

felarivonthiq uses cookies and similar technologies to enhance your experience on our platform. These small data files help us remember your preferences, maintain your login sessions, and understand how you interact with our services.

We use both essential cookies that are necessary for platform functionality and optional cookies that help us improve our services. You can control non-essential cookies through your browser settings or our cookie preference centre.

• Session cookies to maintain your login and navigation preferences
• Security cookies for fraud prevention and account protection
• Performance cookies to analyse platform usage and identify improvement opportunities
• Functionality cookies to remember your dashboard customisation settings

We don't use advertising cookies or share cookie data with external advertising networks. Our analytics cookies collect only aggregated, non-personal usage statistics to help us understand user behaviour patterns and improve our platform design.

Updates to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or privacy practices. When we make significant changes, we'll notify active users through email and display a prominent notice on our platform.

Minor updates, such as clarifications or contact information changes, will be posted here with an updated "Last Modified" date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.

Continued use of felarivonthiq's services after policy updates constitutes acceptance of the revised terms. If you don't agree with changes, you can close your account and request data deletion at any time before the changes take effect.